Refund Policy
Short and clear: if your eSIM doesn't work, you get your money back.
1. When you get a full refund
You get a full refund if your eSIM does not work, meaning it cannot be installed or it never connects to a network, and you:
• report the problem to support@traveltrip.world, and
• help us troubleshoot it (we may ask for screenshots or ask you to try a few settings).
2. When there is no refund
• Data has been used on the eSIM.
• The plan was activated and worked.
Please check that your phone supports eSIM and is not carrier-locked before you buy: see compatible devices. Plans that include a phone number are shown as non-refundable at checkout.
3. Before you contact us
1. Turn Data Roaming ON for the TravelTrip eSIM.
2. Set the TravelTrip eSIM as your mobile data line.
3. Restart your phone.
4. How to ask for a refund
Email support@traveltrip.world with your order ID, the email you used at checkout, and a short description or screenshot of the problem. Approved refunds go back to your original payment method (PayPal or the debit/credit card you paid with through PayPal), usually within 3 to 5 business days.