Refund & Cancellation Policy

1. Our Commitment: 100% Money-Back Guarantee

At TravelTrip World (operated by TravelTrip World Inc., Ajman Free Zone, UAE), customer confidence is our highest priority. We back our international eSIM packages with a comprehensive 100% Money-Back Guarantee for verifiable technical service or carrier failures within 14 calendar days of purchase.

2. Eligible Refund Conditions

A full 100% refund will be granted under the following verified circumstances:
• Technical Provisioning Failure: Our automated clearinghouse or partner carrier network fails to generate your eSIM profile, ICCID, or QR activation code.
• Roaming Network Inability: You arrive in the destination country, have an unlocked compatible device, followed installation guidelines (Data Roaming enabled, correct APN selected), but the eSIM cannot attach to local partner networks, provided you contact our support team for troubleshooting and 0 MB (zero data) has been consumed.
• Duplicate Purchase: You accidentally submitted multiple orders for the identical package and report the error prior to activating the duplicate profile.

3. Non-Refundable Scenarios

To prevent service abuse, refunds cannot be issued under the following circumstances:
• Carrier-Locked Devices: The handset is locked to a specific telecom provider (e.g. AT&T, Verizon, T-Mobile, SoftBank, Docomo) preventing eSIM profile download.
• Hardware Incompatibility: The device model lacks eSIM hardware capabilities (including regional dual physical nano-SIM models manufactured for mainland China, Hong Kong, or Macao).
• Data Consumption: Once an eSIM has registered on a partner network and transmitted mobile data, the service is deemed successfully delivered and cannot be refunded.
• Voluntary Trip Cancellation: If travel plans change after an eSIM has been provisioned and delivered, but the service was fully functional and ready for activation.

4. Troubleshooting & Support Prerequisite

If you experience connection difficulties upon landing, please verify these three standard steps before requesting a cancellation:
1. Confirm that Data Roaming is switched ON for the TravelTrip eSIM profile.
2. Verify your primary home SIM is set for Calls/SMS and TravelTrip eSIM is designated as the primary Cellular Data line.
3. Restart your phone to force reconnection to the strongest local partner mast.
If connection issues persist, immediately contact our 24/7 WhatsApp support so our engineers can inspect carrier provisioning records in real time.

5. How to Submit a Refund Claim

To submit a refund request, message our 24/7 WhatsApp helpdesk at support@traveltrip.world or email support@traveltrip.world with:
• Your secret Order ID (e.g., TT-CA4B959C)
• Your checkout email address
• A brief description or screenshot of the device network settings / error screen.
Once validated by our technical team, approved refunds are credited back to your original payment method (Stripe card or PayPal) within 3 to 5 business days.